Answered By: David McCaslin
Last Updated: Apr 04, 2017     Views: 17

When searching for a journal article and the Library does not have electronic access to it, you may be presented with a few options:

  • Request through DocuServe (always free)
  • RUSH request (first 10 free)

DocuServe is our interlibrary loan option and our staff will acquire the article through one of our library partnerships.  There is no charge for using this service.  Our turnaround time data has shown that a majority of article requests are filled and delivered within 2-48 hours of making the request. Roughly 95% of our users choose DocuServe over RUSH.

RUSH article service utilizes a 3rd party resource to obtain the article as quickly as possible and delivery a link to you via email.  Typically, these articles are delivered within minutes (with the average at 16 minutes).  There is no charge for the first 10 RUSH articles request each academic year (beginning October 1st).  Beginning on the 11th RUSH article request, you will be charged $15/article for using this service. 

On the 11th RUSH request (and each subsequent RUSH request), you will be charged through your DocuServe account.  If you do not have a DocuServe account, library staff will contact you to provide options for payment. 

If you have any questions about using either of these services, please contact library@caltech.edu.