Answered By: David McCaslin
Last Updated: Oct 18, 2016     Views: 15

When searching for a journal article and the Library does not have electronic access to it, you may be presented with a few options:

  • Request through DocuServe (Delivered between 2-48 hours at no cost to you)
  • RUSH request (Delivered within minutes with a cost of $15 to you)

For some titles, the Library will cover the whole cost of the RUSH option and the options would appear like this:

  • Request through DocuServe (Delivered between 2-48 hours at no cost to you)
  • RUSH request (Delivered within minutes with full cost covered by the Library)

DocuServe is our interlibrary loan option and our staff will acquire the article through one of our library partnerships.  There is no charge for using this service.  Our turnaround time data has shown that a majority of article requests are filled and delivered within the 2-48 hours of making the request. 

RUSH article service utilizes a 3rd party resource to obtain the article as quickly as possible and delivery a link to you via email.  Typically, these articles are delivered within minutes.  There is no charge for the first three RUSH articles request each academic year (beginning October 1st).  Beginning on the fourth RUSH article request, you will be charged $15/article for using this service. 

If you have a DocuServe account, you will be charged through that account.  If you do not have a DocuServe account, library staff will contact you to provide options for payment.  There are select journal titles exempt from the $15 charge and this will be indicated and not count torward your "first three free". For these, you will not be responsible for any charge for acquiring these articles. 

If you have any questions about using either of these services, please contact library@caltech.edu.